How to Set Up WhatsApp Business for Multiple Agents or Team Members
Learn how to set up WhatsApp Business for multiple agents or team members. Discover options for small and large teams with Whatsboost’s powerful features.
Introduction
WhatsApp has become the go-to platform for customer engagement because of its instant, personal, and widely adopted communication style. But as your business grows, one person or one device isn’t enough to keep up with the flood of customer messages.
This raises the big question: Can you set up WhatsApp Business for multiple agents or team members?
The short answer: Yes. But how you set it up depends on your team size and your business needs.
In this guide, we’ll explain the two main approaches—using the WhatsApp Business App for smaller teams and the WhatsApp Business API for larger teams. By the end, you’ll know the exact setup that fits your business best, and how Whatsboost can make the process seamless.
Can You Set Up Multiple Users on WhatsApp Business?
Yes—you can give multiple agents access to your WhatsApp Business account. However, the method and scalability differ depending on the solution you choose:
WhatsApp Business App – Best for small teams with 5–10 users.
WhatsApp Business API – Ideal for larger teams needing unlimited users, advanced roles, automation, and CRM integrations.
WhatsApp Business App (For Small Teams)
The WhatsApp Business App allows one main phone and up to four additional devices (via Linked Devices).
If you subscribe to WhatsApp Business Premium (Meta Verified), you can expand access to 10 devices (one main phone + nine companion devices).
Pros:
Easy to set up in minutes.
Perfect for small businesses and startups.
No extra cost beyond Premium subscription.
Cons:
All team members share one inbox.
No individual logins or roles.
No chat assignment or performance tracking.
Risk of duplicate or contradictory responses.
No automation or analytics.
👉 For very small teams, this is a quick fix—but it becomes messy as your customer base grows.
How to Set Up WhatsApp Business App for Multiple Agents
If you’re managing a small team, here’s how to share your WhatsApp Business account:
Step 1: Set Up Your Main Device
Open the WhatsApp Business App on your primary phone.
Step 2: Access Linked Devices
On Android: Tap the three-dot menu > “Linked Devices.”
On iPhone: Go to Settings > Linked Devices.
Step 3: Link New Devices
Tap Link a Device.
Open WhatsApp Web/Desktop on your teammate’s computer or tablet—it will display a QR code.
Scan the QR code from your main phone.
Step 4: Repeat for All Devices
Each linked device will now have access to the same WhatsApp account.
(Premium users can link up to 9 devices).
⚠️ Keep in mind: All agents share the same inbox with no way to assign chats or track activity.
WhatsApp Business API (For Larger Teams)
If you want unlimited users, better management, and advanced features, the WhatsApp Business API is the best solution. Unlike the app, the API connects to third-party platforms such as Whatsboost, where you get:
Unlimited agent accounts.
Role-based permissions (admin, manager, agent).
Chat assignment and smart routing.
Automation with chatbots.
Advanced analytics and reporting.
CRM and e-commerce integrations.
This is a scalable solution designed for businesses that handle a high volume of chats and want professional control over customer communication.
How to Set Up WhatsApp Business API for Multiple Team Members
Here’s a step-by-step overview using Whatsboost:
Step 1: Create a Whatsboost Account
Sign up at Whatsboost.in and set up your workspace.
Step 2: Connect WhatsApp Business API
Follow Whatsboost’s onboarding process to connect your API-enabled WhatsApp number. This includes:
Meta Business verification.
Linking your official WhatsApp number.
Step 3: Add Team Members
In Whatsboost, go to Users & Roles.
Add each teammate by email.
Assign roles (Admin, Agent, Manager).
Step 4: Assign Chats & Permissions
Route conversations to specific agents.
Control access to sensitive customer data.
Prevent duplicate replies with smart assignment.
Step 5: Enable Automation & Integrations
Set up auto-replies and chatbots for FAQs.
Integrate with CRM or helpdesk for customer history.
Track performance with analytics dashboards.
Benefits of Using WhatsApp Business API for Multiple Agents
1. Clear Team Visibility
Managers can track which agent handled which conversation, response times, and overall performance.
2. Unified Customer History
Every agent sees the same conversation history—no more repeated questions or lost context.
3. Smarter Workload Distribution
Assign conversations automatically to balance workload and reduce response delays.
4. Scalability
Easily add new team members as your business grows—no device limits.
5. Collaboration Across Departments
Sales, support, and marketing teams can all work together in one unified inbox.
👉 With Whatsboost, you get all of these benefits plus automation and reporting, making it the best way to set up WhatsApp Business for multiple agents or team members.
WhatsApp Business App vs. WhatsApp Business API
Final Thoughts
Managing customer communication across a growing team requires more than just one phone. For small teams, the WhatsApp Business App with linked devices is a quick and simple solution.
But as your business grows, the WhatsApp Business API with Whatsboost gives you the tools to scale efficiently—assign chats, track performance, automate workflows, and ensure customers never slip through the cracks.
👉 Ready to set up WhatsApp Business for multiple agents? Get started with Whatsboost.in today and scale your team communication with ease.
FAQs: How to Set Up WhatsApp Business for Multiple Agents or Team Members
1. Can multiple people use the same WhatsApp Business account?
Yes, small teams can use the WhatsApp Business App (up to 10 devices with Premium), and larger teams can use the WhatsApp Business API for unlimited agents.
2. Is the WhatsApp Business App enough for my team?
It’s fine for small businesses, but as you grow, the lack of chat assignment, automation, and analytics will cause issues.
3. What is the best way to manage multiple team members on WhatsApp Business?
Using the WhatsApp Business API with Whatsboost is the best option for scaling—offering unlimited users, chat routing, automation, and analytics.
4. How do I link devices in WhatsApp Business App?
Go to Linked Devices in your app, scan the QR code on WhatsApp Web/Desktop, and repeat for each device.
FAQs: About Whatsboost
1. What is Whatsboost?
Whatsboost is a WhatsApp automation and team collaboration platform that helps businesses scale customer conversations with multiple agents.
2. What features does Whatsboost offer?
Multi-agent WhatsApp access
Smart chat routing
Automation and chatbots
Analytics and reporting
CRM & e-commerce integration
3. Can Whatsboost handle large teams?
Yes—Whatsboost is built to support unlimited team members while keeping communication organized.
4. How can I start using Whatsboost?
Visit Whatsboost.in to sign up, connect your WhatsApp Business API, and onboard your team.